1.1. In these terms & conditions, the following words have the meanings set out against them:

2.1. These terms & conditions apply to ticket sales both online & in-cinema. You agree to be bound to these terms & conditions during the purchase process. Please read them carefully and make sure you understand them before you purchase a Flexi ticket.

2.2. If you are under 18 years old, please ask your parent or guardian to help you read through these terms and conditions.

2.3. Omniplex Cinemas may change these conditions at any time.

2.4. These conditions were last updated on 16th December 2019, we recommend that you save a copy for future reference.

3.1. Omniplex Group Companies trading as Omniplex Cinemas with the registered address; Lisburn Leisure Park, Governers Road, Lisburn, Belfast, Northern Ireland, BT28 1PP and 1-2 Castlewood Place, Rathmines, Dublin 6, Ireland.

4.1. Cinemas tickets sold by Omniplex Cinemas can be purchased by a customer via our online booking system using credit/debit cards, or in-cinema at an ATM (certain locations only) or at a till point.

4.2. A booking fee of 50cent/30p per ticket per transaction will be applied to all bookings made online.

4.3. If using a debit or credit card, the customer must disclose the cardholder name, card type, card number, expiry data and CVV code in order to make the payment.

4.4. All cinema tickets sold are non-refundable and non-transferable unless they are flexi tickets.

4.5. If booking on our website, the Customer will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking and their tickets The QR code allows the customer to scan tickets directly from a smartphone so no printing is required.

4.6. Omniplex is not responsible and will not issue a refund to the Customer for selecting the wrong tickets or if the Customer does not meet the minimum age requirements as specified by Irish Film Classification Office (IFCO) or the British Board of Film Classification (BBFC) for that particular film.

4.7. Transactions processed by Omniplex will appear on the cardholder's bank or card statement as 'Omniplex ' it will then give the abbreviation of the specific cinema it was booked in.

4.8. The customer who has purchased concession/student tickets must provide Omniplex with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

4.9. For 3D Movies, 3D glasses are not included in the ticket price. They are available to purchase in-cinema or you can bring your own.

4.10. In the event of a pre-authorisation transaction issue, the purchase process has not completed and no seats are reserved. The monies will be placed back into the customer's account within 5 working days depending on the banking institution.

4.11. The cancellation rights contained in the "European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations 2001" (as may be amended or replaced from time to time) do not apply to the sale of cinema tickets.

5.1. Omniplex Cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond our control, there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or in some circumstances a refund of the ticket purchased.

5.2. Omniplex Cinemas are required to abide by and enforce the age restrictions as specified by the Irish Film Classification Office (IFCO) and the British Board of Film Classification (BBFC). In the event that an authorised Omniplex representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, Omniplex will not permit entry to that performance or film. If an Omniplex representative identifies a customer who appears too young and cannot provide identification in the auditorium, Omniplex have the right to refuse or eject that customer from that film.

5.3. Seating is allocated in all screenings unless specified at the point of purchase or in the event of a private screening.

5.4. Sound and video recording equipment (including but not limited to cameras and mobile devices with recording functions) are not permitted inside the auditorium. We reserves the right to conduct random bag checks in this respect and to report any guest found or suspected of copying or attempting to copy any film or other copyright protected material to the relevant authorities.

5.5. Omniplex accepts no responsibility for any information displayed or broadcast in any cinema including the film, pre-show or advertisements.

5.6. Only items purchased on the premises can be consumed on the premises.

5.7. Omniplex Cinemas accept no responsibility for the loss, theft, damage or alteration to any personal items brought onto the premises by our customers.

6.1. Midweek online seat sale at Omniplex Limerick is valid for online bookings only when logged into a MyOmni or MyOmniPass account only. Standard ticket pricing will apply in-cinema and if you have not successfully logged into your MyOmni or MyOmniPass account. This promotion is subject to live event limitations and withdrawal without notice.

7.1. Republic Of Ireland

7.2. Northern Ireland

8.1. Denomination gift cards in Northern Ireland

8.2. Denomination gift cards in Republic of Ireland

8.3. MyOmniPass Annual Gift Cards

1.1. In these terms & conditions, the following words have the meanings set out against them

2.1. These terms & conditions and privacy policy apply to the MyOmniPass membership scheme. You agree to be bound to these terms & conditions during the purchase process. Please read them carefully and make sure you understand them before you register.

2.2. If you are under 18 years old, please ask your parent or guardian to help you read through these terms & conditions.

2.3. Omniplex Cinemas may change these conditions at any time.

2.4. These conditions were last updated on 23rd May 2021, we recommend that you save a copy for future reference.

3.1. In Northern Ireland, the UK or the Channel Islands, the Agreement will be with Omniplex Holdings (NI) Ltd, a company registered in Northern Ireland under company number NI033794 with registered address at Lisburn Leisure Park, Governers Road, Lisburn, Belfast, Northern Ireland, BT28 1LP.

3.2. In the Republic of Ireland, the Agreement will be with Omniplex Services Ltd, a company registered in the Republic of Ireland under company number 541895 with registered address at 1-2 Castlewood Place, Rathmines, Dublin 6, Ireland.

4.1. MyOmniPass Helpline: Our customer service number for MyOmniPass customers is open Monday – Sunday, 9:30am to 8:30pm.

4.2. Omniplex Website: The Omniplex Website can be found at Omniplex.ie

4.3. Customer Care Email Address: [email protected]

5.1. You may join MyOmniPass for yourself, as an individual. You can also submit an application for another person should you have their explicit consent. Each MyOmniPass account can only have one active subscription at a time.

5.2. Once you have submitted your sign-up form for MyOmniPass, you are expressly requesting that your monthly subscription begins immediately for a minimum of 3 months.

5.3. There are four regions of MyOmniPass accounts: Northern Ireland (all NI locations), Republic of Ireland (all ROI locations), Republic of Ireland (excluding Galway), Republic of Ireland (excluding Galway, Dublin, Cork & Waterford). When joining, you will be asked to select one of these regions, which will be confirmed throughout the payment process and in your welcome email. Please note that your MyOmniPass will only be valid in the region you have selected. You cannot change to another membership region during your minimum membership period.

5.4. By joining MyOmniPass you are agreeing to a minimum 3 month period of membership. At the end of the minimum terms your membership will continue automatically on a monthly basis unless you request to terminate your membership

5.5. By joining MyOmniPass you confirm that:

5.6. Omniplex Cinema Group may close the membership scheme with no less than 30 days’ notice. We will send you notice in writing via your email address provided and by posting on our website.

6.1. By joining MyOmniPass you have committed to paying the full subscription fee for the initial period of 3 months. Paid monthly in advance.

6.2. During the sign-up process, you will be asked for your debit/credit card details.

6.3. If your monthly payment is declined on your billing date, we will attempt to take payment again 72 hours after your missed payment. If the payment is declined your account will be temporality suspended and any cinema tickets associated with your account will be invalid.

6.4. To re-activate your account after suspension or deactivation;

6.5. Failure to pay in accordance with the payment plan can result in your account being suspended and passed over to debt collection.

6.6. Membership fee increases may arise from a number of reasons including but not limited to; an increase in our ticket prices, an increase in our operating costs, taxes & duties which have been imposed onto us, and if we have added new feature or benefits to MyOmniPass.

6.7. We will notify you of the change in pricing within 30 days of the announcement. We will use the Consumer Price Index (CPI) as a basis for an increase. If a price increase is in excess of the CPI, you may terminate your account by calling our customer care team and going through the cancellation process.

6.8. If you have changed your debit or credit card details during your contract, you can update these in your MyOmni dashboard or if you require assistance contact our customer care team.

7.1. You may cancel your MyOmniPass account at any time within 14 days of your application. This is your “Cooling off Period”.

7.2. Failure to make a recurring payment will result in the temporary cancellation of your accounts and your pre-booked cinema tickets will no longer be valid. Please reference section 6.4 in relation to making a payment after your billing date.

7.3. Omniplex Cinemas may temporarily deactivate or permanently terminate your account if;

7.4. Omniplex Cinemas reserves the right to terminate, withdraw, or suspend MyOmniPass, and the agreement, at any time for any reason with reasonable notice to you. In this scenario, Omniplex Cinemas will refund any monies that you have paid in advance for the subscription.

7.5. If you wish to cancel your contract during the initial 3 month period, you will be required to pay a cancellation fee calculated based on the number of days left on the contract times the daily rate of your subscription.

7.6. After the 3 month initial subscription period, your account will be placed in a 30 day rolling contract. You may cancel your account at any time during your rolling contract, and be downgraded to a free 'MyOmni' account.

8.1. MyOmniPass accounts are non-transferable. Only you may purchase & redeem tickets using your MyOmniPass account. During the signup process you will be asked for a clear photograph of your head and shoulders. Please ensure that this is an accurate likeness or your account may be temporarily suspended while we process other forms of identification.

8.2. Your MyOmniPass is in the form of an e-card which you will find in your MyOmni dashboard at Omniplex.ie or in the Omniplex Wallet app. There are no physical MyOmniPass cards. You must be logged into your MyOmniPass account when booking tickets online to avail of your member benefits & present your e-card in cinema to verify your identity.

8.3. Your account is valid once the first payment has been taken on your billing date.

8.4. A valid MyOmniPass account entitles you to:

8.5. Where a MyOmniPass membership continues after the initial 3 month subscription Period (and all subscription fees have been paid up to date), members will be automatically be upgraded to 'Gold Member Status'.

8.6. While we generally screen the majority of new releases in our cinemas, we do not guarantee to screen them all or in all of our locations. Our schedules are set on a week to week basis and published on our website.

8.7. Normal age restrictions apply to MyOmniPass members and you may be asked for age identification to gain entry to a screening. Your MyOmniPass is not a valid form of identification.

8.8. All tickets are subject to availability and no priority is given to MyOmniPass members. You will not be able to gain entry to sold-out screenings and you are required to sit in your allocated seats.

8.9. You will be required to show your MyOmniPass e-card at the cinema in addition to your e-ticket. This will be saved in your MyOmni dashboard at Omniplex.ie or on the Omniplex Wallet App.

8.10. We always try to ensure that our screenings take place in accordance with our advertised programme. However, we may sometimes have to cancel a performance, vary the time of the screening or substitute an alternative movie due to circumstances beyond our control.

8.11. You are entitled to enjoy all of the benefits detailed in your chosen membership scheme once you are complying with our terms & conditions and are up to date in your payments.

8.12. Omniplex Cinemas may introduce, withdraw or amend any of the MyOmniPass member benefits at any time. Amendments will be announced & made available at Omniplex.ie

8.13. If we introduce any other benefits, promotions or offers in addition to your membership package, these discretionary offers can be withdrawn at any time and are subject to their own terms & conditions.

9.1. If you have forgotten the password to your MyOmniPass account, you may request a new password from your MyOmni dashboard.

9.2. You should never share your password with another person & should make it a secure password.

9.3. Omniplex Cinemas will never ask you for your password or account information in an email or text message, and security questions may be required to gain access to your account again.

9.4. If you are concerned that someone has gained access to your account & MyOmniPass e-card, please phone our customer care team immediately. We will temporarily suspend your account and set a new secure password. No refund will be given for cinema tickets purchased on your MyOmniPass account between the times you suspect someone is using your account and the time we reset your account.

10.1. When joining MyOmniPass you confirm that the information provided to identify you is accurate and complete and that you are authorised to provide personal information.

10.2. It is your responsibility to ensure that your personal information is kept up to date. You may update your details at any time through your MyOmni dashboard.

10.3. Your MyOmniPass e-card contains a photograph which will populate at our point of sale & ticket redemption points to provide proof of identity in our cinemas. Your photograph can be updated by contacting the customer care team.

10.4. The Omniplex Cinema Group highly values the privacy of our customers. Details on how we use and store data can be found in our Privacy Policy at Omniplex.ie

10.5. We may use your personal information for marketing and service messages in accordance with our privacy policy. You may update your marketing preference at any time in your MyOmni dashboard.

11.1. Omniplex Cinemas does not accept any amendments by you to these conditions.

11.2. This agreement does not affect your statutory rights.

11.3. You may not transfer any of your rights or obligations to another person without the written consent of Omniplex Cinemas. Omniplex Cinemas can transfer all or part of its rights or obligations under the agreement to another organisation but your member rights and obligations will not be affected.

12.1. Any questions or complaints should be directed to our customer care team on the phone number or email address provided.

1.1. In these terms & conditions, the following words have the meanings set out against them:

2.1. These terms & conditions and privacy policy apply to the MyOmniPlus membership scheme. You agree to be bound to these terms & conditions during the purchase process. Please read them carefully and make sure you understand them before you complete your purchase.

2.2. If you are under 18 years old, please ask your parent or guardian to help you read through these terms and conditions.

2.3. Omniplex Cinemas may change these conditions at any time.

2.4. These conditions were last updated on 15th March 2019 we recommend that you save a copy for future reference.

3.1. Omniplex Cinema Group

3.1.1. In Northern Ireland, the UK or the Channel Islands, the Agreement will be with Omniplex Holdings (NI) Ltd, a company registered in Northern Ireland under company number NI033794 with registered address at Lisburn Leisure Park, Governers Road, Lisburn, Belfast, Northern Ireland, BT28 1PP.

3.1.2. In the Republic of Ireland, the Agreement will be with Omniplex Services Ltd, a company registered in the Republic of Ireland under company number 541895 with registered address at 1-2 Castlewood Place, Rathmines, Dublin 6, Ireland.

4.1. Omniplex Website: The Omniplex Website can be found at www.Omniplex.ie

4.2. Customer Care Email Address: [email protected]

5.1. You may join MyOmniPlus for yourself as an individual. You can also submit an application for another person should you have their explicit consent. Each MyOmni member can only have one active subscription at a time.

5.2. Once you have submitted your sign up form for MyOmniPlus, you are expressly requesting that your annual subscription begins immediately.

5.3. By joining MyOmniPlus you are agreeing to a minimum 12 month period of membership. At the end of the minimum terms your membership will continue automatically unless you have requested to terminate your contract as set out in the cancellation section.

5.4. By joining MyOmniPlus you confirm that:

5.5. Omniplex Cinema Group may close the membership scheme with no less than 30 days’ notice. We will send you notice in writing via your email address provided and by posting on our website.

6.1. By joining MyOmniPlus you have committed to paying the full annual subscription fee for the initial period of 12 months.

6.2. During the sign up process, you will be asked for your debit/credit card details.

6.3. Upon submitting your form, we will take the full annual payment immediately. This will become your billing date.

6.4. If your payment is declined on your billing date, we will attempt to take payment again 72 hours after your missed payment. If the payment is declined your account will be temporarily suspended and any cinema tickets associated with your account will be invalid.

6.5. To re-activate your account after suspension or deactivation;

6.6. Membership fee increases may arise from a number of reasons including but not limited to; an increase in our ticket prices, an increase in our operating costs, taxes & duties which have been imposed onto us, and if we have added new features or benefits to MyOmniPlus.

6.7. We will notify you of the change in pricing within 30 days of the announcement. You may terminate your account by calling our customer care team and going through the cancellation process.

6.8. If you have changed your debit or credit card details during your contract, you can update these in your MyOmni dashboard or by contacting our customer care team.

7.1. You may cancel your MyOmniPlus account at any time within 14 days of your application. This is your “Cooling Off Period”.

7.2. Omniplex Cinemas may temporality deactivate or permanently terminate your account if;

7.3. Omniplex Cinemas reserves the right to terminate, withdraw, or suspend MyOmniPlus, and the agreement, at any time for any reason with reasonable notice to you. In this scenario, Omniplex Cinemas will refund any monies that you have paid in advance for the subscription.

8.1. MyOmniPlus accounts are non-transferable. Only you may avail of the benefits of a MyOmniPlus account.

8.2. Your MyOmniPlus is in the form of an e-card which you will find in your MyOmni dashboard at Omniplex.ie or in the Omniplex Wallet app. There are no physical MyOmniPlus cards. You must be logged into your MyOmniPlus account when booking tickets online to avail of your member benefits.

8.3. A valid MyOmniPlus account entitles you to:

8.4. While we generally screen the majority of new releases in our cinemas, we do not guarantee to screen them all or in all of our locations. Our schedules are set on a week to week basis and published on our website.

8.5. Normal age restrictions apply to MyOmniPlus members and you may be asked for age identification to gain entry to a screening.

8.6. All tickets are subject to availability and no priority is given to MyOmniPlus members. You will not be able to gain entry to sold-out screenings and you are required to sit in your allocated seats.

8.7. We always try to ensure that our screenings take place in accordance with our advertised programme. However, we may sometimes have to cancel a performance, vary the time of the screening or substitute an alternative movie due to circumstances beyond our control.

8.8. You are entitled to enjoy all of the benefits detailed in your chosen membership scheme once you are complying with our terms & conditions and are up to date in your payment.

8.9. Omniplex Cinemas may introduce, withdraw or amend any of the MyOmniPlus member benefits at any time. Amendments will be announced & made available at Omniplex.ie

8.10. If we introduce any other benefits, promotions or offers in addition to your membership package, these discretionary offers can be withdrawn at any time and are subject to their own terms & conditions.

9.1. If you have forgotten the password to your MyOmniPlus account, you may request a new password from your MyOmni dashboard. You should never share your password with another person and should make it a secure password.

10.1. When joining MyOmniPlus you confirm that the information provided to identify you is accurate and complete and that you are authorised to provide personal information.

10.2. It is your responsibility to ensure that your personal information is kept up to date. You may update your details at any time through your MyOmni dashboard.

10.3. The Omniplex Cinema Group highly values the privacy of our customers. Details on how we use and store data can be found in our Privacy Policy at Omniplex.ie

10.4. We may use your personal information for marketing and service messages in accordance with our privacy policy. You may update your marketing preference at any time in your MyOmni dashboard.

11.1. Omniplex Cinemas does not accept any amendments by you to these conditions.

11.2. This agreement does not affect your statutory rights.

11.3. You may not transfer any of your rights or obligations to another person without the written consent of Omniplex Cinemas. Omniplex Cinemas can transfer all or part of its rights or obligations under the agreement to another organisation but your statutory rights and obligations will not be affected.

11.4. Omniplex Cinemas reserve the right to amend or update these terms & conditions at its discretion. Omniplex will publish the updated terms and conditions on it’s website at Omniplex.ie.

12.1. Any questions or complaints should be directed to our customer care team on the phone number or email address provided.

1.1. In these terms & conditions, the following words have the meanings set out against them:

2.1. These terms & conditions and privacy policy apply to the Flexi Ticket option. You agree to be bound to these terms & conditions during the purchase process. Please read them carefully and make sure you understand them before you purchase a Flexi ticket.

2.2. If you are under 18 years old, please ask your parent or guardian to help you read through these terms and conditions.

2.3. Omniplex Cinemas may change these conditions at any time.

2.4. These conditions were last updated on 18th April 2019, we recommend that you save a copy for future reference.

3.1. Omniplex Cinema Group

4.1. Flexi Ticket Helpline: Our customer service number for Flexi Ticketholders is open Monday – Sunday, 9:30am – 8:30pm

4.2. Omniplex Website: The Omniplex Website can be found at www.omniplex.ie

4.3. Customer Care Email Address: [email protected]

5.1. Flexi Tickets may only be purchased at the time of the original booking on the Omniplex website only.

5.2. You may not retrospectively add the Flexi Ticket option to your booking.

5.3. The Flexi Ticket option is per ticket rather than for booking, i.e. if you are purchasing two tickets, you will pay the flexi fee twice.

5.4. Tickets can only be changed to the original cinema location you have booked. For example, if you have booked tickets for Dublin-Rathmines, you cannot swap for Dublin- Balbriggan.

5.5. By purchasing a Flexi Ticket you confirm that:

5.6. Omniplex Cinema Group may close the Flexi Ticket option with no less than 30 days' notice. We will send you notice in writing via your email address provided and by posting on our website.

6.1. Flexi tickets are non-transferable, and will only apply to the original ticket booking.

6.2. In order to use your Flexi ticket

6.3. You will be required to provide our team with your original booking reference number & the last four digits of the card used when booking.

6.4. A valid Flexi Ticket entitles you to:

6.5. Refunds will exclude the original Flexi Ticket fee.

6.6. Refunds where applicable will be processed within 5 working days. We are not responsible for the delays of financial institutions in processing your refund back onto your original card.

6.7. Normal age restrictions apply to Flexi Ticket holders and you may be asked for age identification to gain entry to a screening.

6.8. All tickets are subject to availability and no priority is given to Flexi ticket holders. You will not be able to gain entry to sold-out screenings and you are required to sit in your allocated seats.

6.9. We always try to ensure that our screenings take place in accordance with our advertised programme. However, we may sometimes have to cancel a performance, vary the time of the screening or substitute an alternative movie due to circumstances beyond our control.

6.10. MyOmniPass members may add Flexi to their booking for the appropriate fee on their online bookings. Refunds will not apply to these tickets, however tickets may be swapped for another standard show.

7.1. The Flexi ticket only applies to the actual ticket price if you are unable to attend the screening and let us know at least 30 minutes in advance either via our customer care team.

7.2. The Flexi ticket does not cover:

8.1. If you are a MyOmni or MyOmniPass member your tickets will be available at any time in your MyOmni dashboard or on the Omniplex Wallet app. We will also email each customer a copy of their e-ticket.

8.2. If you are unable to find your original booking confirmation or do not have access to your e-tickets on a MyOmni dashboard, our customer care team & in-cinema team will be able to search for your booking once you can provide the original booking information including your email address.

9.1. The Omniplex Cinema Group highly values the privacy of our customers. Details on how we use and store data can be found in our Privacy Policy at Omniplex.ie

9.2. We may use your personal information for marketing and service messages in accordance with our privacy policy.

10.1. Omniplex Cinemas will not accept any amendments by you to these conditions.

10.2. This agreement does not affect your statutory rights.

10.3. You may not transfer any of your rights or obligations to another person without the written consent of Omniplex Cinemas. Omniplex Cinemas can transfer all or part of its rights or obligations under the agreement to another organisation but your statutory rights and obligations will not be affected.

10.4. Omniplex Cinemas reserve the right to amend or update these terms & conditions at its discretion. Omniplex will publish the updated terms and conditions on it's website at Omniplex.ie.

11.1. Any questions or complaints should be directed to our customer care team on the phone number or email address provided.